THE BUS COMPANY

The responsibility for ensuring that buses are operated correctly is, first and foremost, that of the bus company. If you have a complaint, commendation or suggestion you should contact the manager of the bus company concerned. If you are unhappy with the response you may wish to make the Council aware of your complaint.

THE COUNCIL

Herefordshire Council is responsible for the overall level of bus service in the county. If you are concerned about the lack of a service or have an idea as to how services can be altered or improved please contact:

The Public Transport Officer
Environment Directorate
Herefordshire Council
PO Box 236
HEREFORD
HR4 9ZH

e-mail: public.transport@herefordshire.gov.uk

THE TRAFFIC COMMISSIONER

The final responsibility for correct operation of bus services lies with the West Midland Traffic Commissioner. He can be contacted at:

West Midland Traffic Area,
Cumberland House,
200 Broad Street,
BIRMINGHAM
B15 1TD

phone 0121-608-1060

NATIONAL BUS USERS' FEDERATION

The N.F.B.U. helps bus passengers with local problems, campaigns for high quality bus services and provides a national voice for bus users. Membership costs £7 per annum £5 for pensioners/unwaged and includes a regular newsletter.

Details of membership and more information is available from: